Shop Associate

Our mission

Mo is about empowering Africans with high quality, premium phones that won’t break the bank. We believe that quality mobile phones help create opportunity and prosperity and the way to get them in the hands of all Africans is through circular models. Our devices are sourced and refurbished internationally and are high-quality, affordable and have a positive sustainability impact. We offer them to consumers in attractive installment plans so they really are ‘the smart choice’.

What we do

At the heart we are a technology marketplace that offers trust and transparency so that our users can opt for renewed products with confidence and ease. Our integrated financing solutions make them accessible for any budget. Every device we sell is backed by a solid in-house warranty. We work with the world’s best refurbishing companies to offer our products in Kenya and soon across all of Africa and we have local operations out of Nairobi - supported by a globally distributed technology team.

The Position

Title:          Shop Associate
Seniority: Associate
Reporting to: MoPhones Sales Director
Location:    Nairobi, Kenya

Description

We’re looking for a reliable and customer-focused Shop Associate to join our team at the MoShop in CBD. As the first point of contact for walk-in customers, you’ll be responsible for guiding new buyers, processing in-store and agent-referred sales, verifying customer legitimacy, and ensuring smooth daily operations at the shop.

Key Responsibilities

• Welcome and assist walk-in customers with inquiries and product information

• Process both walk-in purchases and sales submitted by field agents

• Verify documents and screen applicants to prevent fraud and ensure credit compliance

• Maintain a clean, organized, and inviting shop environment at all times

• Track and report any operational or customer issues proactively

• Suggest and support improvements to shop workflows and customer experience

• Work cooperatively with teammates on a shift-based schedule

Requirements

• 1+ year experience in a retail, telco, fintech, or customer-facing role

• Strong communication and interpersonal skills

• High integrity and attention to detail when handling sales and verifying identities

• Comfortable using basic tech tools (spreadsheets, mobile apps)

• Passion for delivering great customer service

• Fluency in English and Kiswahili

• Experience working in a fast-paced or startup environment is a plus

Characteristics

• Outcome driven with action bias

• Willing to go all out to support your team

• Able to handle complications and challenges with ease

• Excitement to get your 'hands dirty'

• Sense of urgency and ownership

What we offer

• Competitive base salary
• Growth opportunities in a mission-driven startup
• Training on sales, fraud detection, and customer experience
• A vibrant, supportive, and energetic team culture

How we work at MoPhones

• We excel at collaboration, always placing company success over personal glory
• We disagree, then commit.  We understand the value of productive conflict. 
• We don’t make excuses, and welcome regular honest feedback as key to growth 
• We understand that achieving great things involves taking smart risks 
• We believe that making mistakes is OK. 
• We think ambitiously, and have a bias towards action
• We prioritize ruthlessly and celebrate ‘no’

Interested? Let us know at team@mophones.co or dobat@mophones.co